Frequently asked questions
■About the product
・Please tell me how to use it and how to remove it.
→Please see this page (link to how to use page)
・Can anyone use it?
→Available for all genders and ages.
However, we do not recommend this product for those who are allergic to chemical products such as resins or who have existing nail diseases.
-How long does it last?
→Please note that use for approximately one week is recommended, although this will vary greatly depending on factors such as the stress on your nails due to your lifestyle and the condition of your nails when you apply the patch.
・Please tell me how to store it.
→ Avoid direct sunlight and store the gel nail stickers in their packaging.
-Can I use it before or after applying a commercially available base coat or top coat?
→ The moisture evaporation effect of the gel nail sticker will be impaired, but this will not affect its use.
However, depending on the compatibility with commercially available products, it may put more strain on your nails, make them easier to peel off from your nails, or cause the sticker to separate.
・The surface is sticky. What should I do?
→The sticker is probably not cured completely. Cure it in sunlight or with a UV/LED light.
■ About defective products and returns/exchanges
・Nail light does not turn on
→Please check the return and exchange policy (link) and contact us via CONTACT (link).
・A different product than the one I ordered arrived
→Please check the Return and Exchange Policy (link) and then contact us via CONTACT (link) with information such as your order number and the item you received.
■About orders and shipping
-Can I change the delivery address after placing an order?
→We cannot accept this.
If you have submitted a forwarding notice to your post office, your mail will be sent to the forwarding address.
Can I specify a delivery company?
→ Sorry, but you cannot specify this.
-Is delivery possible outside of Japan?
→Currently not supported
■Other
・Inquiries regarding magazine publications and PR
→Please contact us here (email link to info@color-tech.cloud)
・Inquiries regarding wholesale and transactions
→Please contact us here (email link to info@color-tech.cloud)